Terms of Service | LEA Appliance Repair

LEA Appliance Repair - Terms of Service

Effective Date: January 16, 2026

These Terms of Service (“Terms”) govern your use of services and memberships provided by LEA Appliance Repair (“LEA Appliance Repair,” “we,” “us,” or “our”). By purchasing a membership, booking service, or allowing a technician to perform work at your property, you agree to these Terms.

If you do not agree, please do not purchase a membership or request service.

1. Services Overview

LEA Appliance Repair provides residential appliance repair services to customers in Toronto and the Greater Toronto Area.

Services are offered on a priority-based membership model and are not emergency services. Service is provided on weekdays during daytime hours only.

2. Service Area and Hours

Service Area

LEA Appliance Repair services residential addresses within Toronto and select GTA cities. Service availability may vary by postal code.

Service Hours

Service is provided weekdays only, during daytime hours. We do not offer:

  • Weekend service
  • After-hours service
  • Emergency service

3. Membership Overview

Memberships are household-based and apply to one residential address only.

Membership benefits may include:

  • Priority weekday scheduling
  • Dispatch Credits
  • Reduced member dispatch fees
  • Labour discounts (subject to caps)

Memberships are intended for typical residential household use only.

4. Covered Appliances

Memberships cover up to eight (8) major household appliances located at the covered address, including:

  • Refrigerators and freezers
  • Washers and dryers
  • Dishwashers
  • Electric ovens, stoves, and cooktops
  • Microwaves
  • Range hoods

Exclusions

The following are not covered:

  • Gas appliances or gas-related work
  • Appliance installations or removals
  • Commercial or industrial equipment
  • Cosmetic issues
  • Appliances used for commercial purposes

5. Priority Access

Priority access means members are scheduled ahead of non-members when appointment availability is limited.

Priority access:

  • Provides access to the earliest available weekday appointment windows
  • Does not guarantee prompt service
  • Does not guarantee a specific appointment time

Appointments are scheduled using geographic service zones to improve efficiency and reliability.

6. Dispatch Credits

What Is a Dispatch Credit

A Dispatch Credit covers one Repair Event.

Repair Event Definition

A Repair Event includes:

  1. One diagnostic visit for a single appliance issue, and
  2. Parts sourcing and coordination if the repair is approved, and
  3. One return visit to install the ordered part(s) and complete the same issue

One Repair Event uses one Dispatch Credit total.

What Dispatch Credits Do Not Cover

Dispatch Credits do not include:

  • Parts
  • Free labour
  • Multiple appliances
  • Unrelated or additional issues

Dispatch Credits have no cash value and are non-refundable once used.

7. Return Visits and Completion Windows

The included return visit must be scheduled within:

  • 30 days of part arrival notification, or
  • 60 days of the diagnostic visit, whichever occurs first, unless otherwise agreed in writing.

If delays occur due to customer scheduling, lack of approval, cancellation, or access issues, the Repair Event may be closed and a new Dispatch Credit or fee may apply.

8. Parts and Approval

Parts are not included in membership pricing.

  • Parts are billed separately
  • Repairs proceed only after customer approval
  • Part availability and shipping timelines are outside our control

If a customer cancels after parts are ordered, supplier restocking fees and shipping costs may apply.

9. Labour Pricing and Discounts

Labour is billed separately from Dispatch Credits.

If included in your plan, labour discounts:

  • Apply only to labour charges
  • Are capped at $250 per Repair Event
  • Do not apply to parts, installations, or third-party work

10. Member Dispatch Fees and Top-Off Credits

If all included Dispatch Credits are used, members may:

  • Pay the reduced member dispatch fee, or
  • Purchase additional Dispatch Credits

Additional Dispatch Credits:

  • Are available to active members only
  • Are non-refundable
  • Expire with the membership term
  • Are non-transferable

11. Cancellations, No-Shows, and Access Issues

If an appointment is cancelled with less than 24 hours’ notice, or if service cannot be performed due to lack of access or unsafe conditions, LEA Appliance Repair may, at its discretion:

  • Treat the visit as a used Dispatch Credit, or
  • Charge a late cancellation or no-access fee

Dispatch Credits used in these situations are considered consumed.

12. Customer Responsibilities

Customers must:

  • Ensure someone 18 years or older is present
  • Provide safe and clear access to the appliance
  • Secure pets and maintain a safe work environment
  • Ensure appliances are installed to manufacturer standards

If service cannot be performed due to customer conditions, fees may apply.

13. Warranty

Labour Warranty

LEA Appliance Repair provides a 90-day limited labour warranty on workmanship for the specific repair performed.

Parts Warranty

Parts supplied and installed by LEA Appliance Repair are covered by a 30-day limited parts warranty from the installation date.

Warranty Exclusions

Warranty does not cover:

  • New or unrelated issues
  • Misuse, neglect, or improper maintenance
  • Power surges, flooding, pests, or external damage
  • Work performed by third parties

Warranty visits may be billed if the issue is determined to be outside warranty coverage.

14. Refunds and Membership Cancellation

Membership Cancellation

You may cancel your membership at any time.

Annual Memberships

A full refund is available within 30 days of purchase only if:

  • No Dispatch Credit has been used, and
  • No service has been booked or performed

Once a Dispatch Credit is used, the membership becomes non-refundable.

15. Limitation of Liability

To the fullest extent permitted by law:

  • LEA Appliance Repair is not liable for indirect, incidental, or consequential damages
  • Our total liability is limited to the amount paid for the specific Repair Event giving rise to the claim

Nothing in these Terms limits rights that cannot be limited under Ontario or Canadian law.

16. Refusal of Service

LEA Appliance Repair reserves the right to refuse or discontinue service for reasons including unsafe conditions, abusive behaviour, misuse of membership benefits, or repeated no-shows.

17. Changes to Terms

We may update these Terms from time to time. Updated Terms will be posted on our website with a revised effective date. Continued use of services indicates acceptance of the updated Terms.

18. Governing Law

These Terms are governed by the laws of the Province of Ontario and the laws of Canada applicable therein.

19. Contact

For questions regarding these Terms, please contact LEA Appliance Repair through the website contact form or the phone number listed on our website.