Privacy Policy | LEA Appliance Repair

Last Updated: {{ now.Format “January 2, 2006” }}

LEA Appliance Repair Inc. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our appliance repair services or visit our website.

1. Information We Collect

Personal Information

We may collect the following personal information:

Name and contact information (phone number, email address, mailing address)
Service address and location details
Appliance information (make, model, serial number)
Payment information (processed securely through third-party payment processors)
Service history and preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited and time spent on pages
Referring website addresses

2. How We Use Your Information

We use the information we collect to:

Provide appliance repair services
Schedule and confirm appointments
Process payments and invoices
Communicate with you about your service requests
Send service reminders and follow-up communications
Improve our services and customer experience
Comply with legal obligations
Prevent fraud and ensure security

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted service providers who assist us in:

Processing payments
Managing customer communications
Providing technical support
Analyzing website usage

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law or in response to:

Court orders or legal processes
Government requests
Protection of our rights or property
Prevention of fraud or security threats

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Secure data transmission (SSL encryption)
Limited access to personal information on a need-to-know basis
Regular security assessments
Secure storage of physical and digital records

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes
Enforce our agreements

Service records are typically retained for a minimum of 7 years for accounting and legal purposes.

6. Your Rights

You have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information (subject to legal retention requirements)
Opt-out of marketing communications
Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to:

Enhance user experience
Analyze website traffic
Remember your preferences

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the updated policy on our website
Updating the “Last Updated” date
Sending email notifications for significant changes (where applicable)

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

LEA Appliance Repair Inc. Phone: {{.Site.Params.phone }} For privacy inquiries, please contact us.

By using our services or website, you consent to the collection and use of your information as described in this Privacy Policy.

This Privacy Policy is governed by the laws of Ontario, Canada.